Privacy Policy
Hoylake Cottage Nursing Home. Effective Date: July 2026
At Hoylake Cottage Nursing Home ("Hoylake Cottage", "we", "our" or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or contact us - director@hoylakecottage.org.uk
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy.
1. Who We Are
Hoylake Cottage Nursing Home provides high-quality residential, nursing, dementia and respite care in Hoylake, Wirral. If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.
2. Information We Collect
We may collect the following information:
Information you provide directly
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Your name
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Email address
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Telephone number
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Postal address (where applicable)
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Details you include when completing our contact or enquiry forms
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Information relating to care enquiries for yourself or a loved one
3. Information collected automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Pages visited
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Time spent on our website
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Referring website
This information helps us improve our website and user experience.
3. How We Use Your Information
We use your information to:
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Respond to enquiries and requests
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Arrange visits to the home
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Provide information about our services
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Improve our website and customer experience
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Maintain website security
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Meet our legal and regulatory obligations
We will only use your personal information where we have a lawful basis to do so.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
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Consent
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Legitimate interests
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Performance of a contract
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Compliance with legal obligations
Where consent is relied upon, you may withdraw it at any time.
5. Cookies
Our website may use cookies to improve functionality and analyse website traffic.
Cookies help us:
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Understand how visitors use our website
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Improve website performance
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Remember your preferences
You can control or disable cookies through your browser settings.
6. Google Analytics
We may use Google Analytics to collect anonymous information about how visitors use our website.
This information helps us understand:
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Website traffic
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Popular pages
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User behaviour
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Website performance
Google Analytics does not identify individual users.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third-party providers who help us operate our website or provide services on our behalf, including:
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Website hosting providers
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IT support providers
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Analytics providers
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Professional advisers where required
Any third parties are required to keep your information secure and confidential.
8. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
While no website can guarantee absolute security, we continually work to safeguard the information we hold.
9. How Long We Keep Your Information
We only retain personal information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. When information is no longer required, it is securely deleted or anonymised.
10. Your Rights
Under UK data protection law, you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of your data (where applicable)
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Restrict or object to processing
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Request transfer of your data
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Withdraw consent where processing is based on consent
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Lodge a complaint with the Information Commissioner's Office (ICO)
Further information is available from the ICO at www.ico.org.uk.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to read their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our services. Any updates will be published on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact Hoylake Cottage Nursing Home using the contact details provided on our website. We will respond to your enquiry as promptly as possible.